Shipping policy

Where we ship

We ship to addresses in the United States. We don't ship outside the US yet. If we can't deliver to your address (some PO boxes, APO/FPO addresses, Alaska and Hawaii), we'll email you before your order ships. You can then give us another address, or cancel for a full refund.

Cost

Shipping is free on every order. There's no minimum order and no express option.

How long it takes

Orders ship from a warehouse in the United States. They usually arrive 3–8 business days after you order. Business days are Monday to Friday, not counting US federal holidays. We email you tracking when your order leaves the warehouse.

If your order is delayed

If we can't ship your order in the time we told you, we'll email you before that time runs out with a new date. You can wait for it, or cancel and get a full refund within 5 business days.

Lost or missing packages

Contact us if tracking hasn't updated for 7 business days, or if it says delivered and you can't find the package. We'll check with the carrier, then send a replacement or refund you.

Wrong address

Please check your address at checkout. If you spot a mistake, email us as soon as you can. We can correct it until the order ships. After that, we'll help as far as the carrier allows.

Damaged on arrival

See our Refund policy. Send us a photo and we'll replace the item or refund you. You don't need to send anything back.

Contact

support@rollkeen.com, or our contact page.